Serve as primary coordinator for the Med-Psych Management Program, managing reports, member enrollment, and community resource databases.
Handle high-volume inbound communications and provide administrative support to ensure continuity of care.
Collaborate with internal teams and external partners to streamline workflows and act as a liaison between members and health plans.
Mindoula Health is a healthcare organization focused on behavioral health management, providing support through multidisciplinary teams and health plan partnerships. The company operates as part of a specialty population health management team with a culture that values collaboration and data-driven outcomes.
Connect with customers via phone/email/chat/social media to resolve questions or concerns.
Calmly de-escalate issues, escalate when necessary, and track call information for reporting.
Upsell if required and provide feedback on call issues.
TP is a global digital business services company that helps brands streamline their business. With over 500,000 employees speaking more than 300 languages, they focus on community support and client sustainability.
Handle provider inquiries through multiple channels with accuracy and precision.
Establish and maintain positive relationships with providers on behalf of the company.
Complete ongoing training to stay abreast of products, services, and policy changes.
Capital Blue Cross is an independent licensee of the Blue Cross Blue Shield Association offering health insurance. It is consistently voted one of the "Best Places to Work in PA" and values employee growth and community involvement.
Respond to premium audit inquiries via phone and email, providing accurate information to clients.
Coordinate communication between clients and the audit team to ensure smooth audit processes.
Maintain accurate records of communications and prepare audit reports and summaries.
Crum & Forster (C&F) provides specialty and standard commercial lines insurance products through admitted and surplus lines insurance companies. With over 2000 employees in the United States, C&F has earned a Great Place to Work Award and is committed to diversity, equity, and inclusion.
Assist clients with hotel research and reservations.
Answer questions about hotel amenities, pricing, and availability.
Communicate with clients via phone, email, and online messaging.
We are a growing company that assists clients with hotel research and reservations. We offer a supportive, team-oriented environment with flexible remote work and training.
Making energy easy by cutting through jargon and helping customers understand bills, meters, and tariffs.
Solving problems like a pro with end-to-end service from billing queries to meter issues.
Thinking on your feet with no scripts, delivering real conversations and solutions.
Octopus Energy is an energy company dedicated to shaking up the industry and making energy better for customers and the planet. The team is a group of brilliant, curious, and driven individuals with no egos or corporate nonsense.
Resolve escalated customer service issues by acting as a Consumer Advocate for GE Appliances.
Follow up with customers using phone, email, or text while navigating multiple Windows-based programs.
Find creative solutions and coordinate with internal departments to ensure satisfactory resolutions.
Advanced Services Inc. (ASI) is a wholly owned subsidiary of GE Appliances that provides customer service to GE Appliances consumers. ASI is a place of opportunity with a culture of celebrating and rewarding employees, valuing diversity, teamwork, and innovation.
Lead, coach, and support a team of five Customer Service/Support Representatives, ensuring timely and accurate service.
Serve as the primary escalation point for complex customer issues, including product shortages, shipping delays, and inventory discrepancies.
Oversee customer service KPIs and implement process improvements to enhance order accuracy and delivery speed.
Paige Datacom, a GCG company, powers, connects, and automates our world with top brands and extensive value-added services. They are a global leader with a responsive startup DNA, committed to meeting customer needs while focusing on environmental and community responsibility.
Troubleshoot technical issues across phone, email, and chat to ensure seamless candidate experiences.
Navigate multiple software environments to identify root causes and resolve complex problems.
Take full ownership of inquiries, driving process improvements and ensuring resolution.
Hirevue transforms how organizations discover, engage, and hire the best talent through its end-to-end hiring platform featuring video interviewing, assessments, and conversational AI. They have hosted over 70 million video interviews and 200 million chat-based candidate engagements for over 1200 customers worldwide, fostering a culture of innovation and ethical AI.
Provide administrative support and project coordination within the Clinical Studies Team, managing calendars, meetings, and project communications.
Track project progress using management tools, monitor deadlines, and generate status reports for leadership.
Coordinate with internal teams and external stakeholders to ensure timely follow-up, meeting logistics, and consistent professional messaging.
The American Heart Association, founded in 1924, is a nonprofit focused on reducing cardiovascular disease deaths and promoting healthier lives. With over 100 years of leadership, the organization employs a large, diverse workforce and emphasizes a supportive culture guided by core values of work-life harmonization.